Terms and conditions
Bedroom Rates
All rates quoted at time of booking are subject to availability, seasons & time of year. Overdale has the right to change and/or amend rates as we see fit. Rates will be subject to annual increase and local events.
CCTV
In the public areas of Overdale, CCTV may be in operation and video recordings may be made including audio. This activity is carried out for security and service reasons for the better management of Overdale and security for all its guests and staff.
Data Protection Policy
Overdale is committed to protecting
(i) the privacy of its customers; and
(ii) the confidentiality of the information provided to it by customers.
Your personal details will not be sold on or passed on to third parties.
Complaints
We attempt to deal with complaints as speedily as possible; complaints must be addressed to management immediately and, given sufficient opportunity by you, attempt to rectify the situation to your satisfaction.
Smoking
Whilst smokers are most welcome there is a no smoking policy throughout the Guesthouse.
You must not smoke in our Guesthouse or on the property which includes the parking area, if you do so, we will terminate your Booking without refund and reserve the right to require you to leave the hotel immediately.
You authorise us to charge you any costs we incur if you smoke or cause damage in our Guesthouse including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount (starting from £200) to the payment card used in your Booking, or failing that cash on departure. We will send you (at the address on the Booking) a breakdown of these charges within 20 working days. We may refuse to accept bookings from you in future. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
Damage
Any damage should be reported as soon as possible to allow us to repair as necessary to avoid any unnecessary disruption. The Guest shall be responsible to the Guesthouse for any damage caused to the allocated rooms or the furnishings in the Guesthouse. The guest shall pay to Overdale on demand the amount required to make good or remedy any such damage, up to an unlimited amount. This includes damage discovered after your time of departure.
We reserve the right to terminate your Booking without refund and reserve the right to require you to leave the guest house immediately.
You authorise us to charge you any costs we incur if you cause damage in our guest house including costs for specialist cleaning, repair and renewal, the cost of the room for any time period it is unusable and any other inconvenience caused. We may refuse to accept bookings from you in future. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
Removal of Overdale Property
You authorise us to charge you any costs of replacing any items that are removed from the premises without consent, this includes items discovered as missing after you have departed. The charge will be the full replacement amount of the missing item, including any carriage charge. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
Takeaway Food
Takeaway food is not permitted in bedrooms as odours and food stains are difficult to remove. Guests failing to comply may incur an additional charge (starting from £50.00) to cover extra cleaning and/or damage caused.
Inappropriate Behaviour
All of our guests have the right to be treated with dignity and respect. As responsible hosts, we have a duty to protect them from inappropriate behaviour. Should we deem any actions by a guest to be inappropriate, the Guesthouse reserves the right to take action against the guests. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred. The guest may also be asked to leave the Guesthouse. Should this occur, the guest’s account will need to be settled in full. No refunds will be given.
Hotel Proprietors Act 1956
Loss of or Damage to Guests’ Property
Under the Hotel Proprietors Act, 1956, a Guesthouse Proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even through it was not due to any fault of the proprietor or staff of the hotel.
This liability however:
Extends only to the property of guests who have engaged sleeping accommodation at the Guesthouse; is limited to £50 for any one article and a total of £100 in the case of any one guest; does not cover motor cars or other vehicles of any kind or any property left in them. This notice does not constitute an admission either that the act applies to this Guesthouse or that liability there under attaches to the proprietor of this Guesthouse in any particular case
Cancellation by Guest
Unless otherwise stated in writing via letter, text message or email or other suitable method at time of booking a default cancellation policy is in force; this being: bookings cancelled more than 1 week before 7pm on the day of check-in will incur a charge of £10, bookings cancelled less than 1 week before 7pm on the day of check-in will incur a charge of the first night’s stay, bookings cancelled less that 3 days before 7pm on the day of check-in will incur a charge of 100% of the booking total.
A no-show booking will be classed as a cancelled booking less than 3 days therefore will incur a charge of 100% of the booking total. The same applies for guests leaving early, 100% of the booking total must be settled prior to departure.
Therefore, it is important that you ask/read at the time of booking the deposit/cancellation rules, which on most occasions will be communicated via a confirmation email or, if agreed at the time of booking, another suitable method.
Cancellation Insurance
We highly recommend a holiday cancellation insurance policy which covers cancellation through illness, accidents, bad weather etc.
Often you will find that you can reclaim the cancellation fee through your travel insurance, home insurance or Credit Card Company. We always recommend that you have travel insurance, even when travelling within the UK as it can cover you for accidents and injury and subsequent loss of earnings where other insurances you have often do not!
Cancellation by Overdale Guest House
Overdale Guest House shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control.
Lost & Found
Rooms will be checked upon departure for any articles left behind and will be held by the Guesthouse for a period of time. Lost and found items will only be returned upon your request and postage and packaging must be prepaid at a set rate of £8.00. If your item is of high value, we recommend Special Delivery which depending on the weight of your item, may exceed £8.00. This would need to be prepaid prior to postage.
We apologise if any of the conditions above offend, but due to a small minority we find ourselves in a position where we have to protect our business and the safety and well-being of all our guests & staff.
Thank you for your understanding.
Jayne & Keith.